Ace Hardware Customer Service

My Account

My Account

Opening My Account

Opening an account on www.leadkabob.com is easy. Simply sign in/register in the upper right hand corner of the site, or when you place an order, you will be prompted to log in with your e-mail address and password. If you do not have a password, you will be prompted to create one.

An account offers you a safe, easy and fast way to order. It also serves as a way to track your order history

Account Benefits

Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...

  • News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
  • Order History. Receive important information regarding your order and the capability to track your order.
  • Faster Checkout. Save your billing and shipping information for a hassle-free checkout!

Please note that your Ace Rewards benefits cannot be applied to purchases, and Ace Rewards points cannot be earned from purchases made on the Personalize It With Ace Powered by Lapine site. Please visit the Personalize It With Ace Frequently Asked Questions for more information

Managing My Account

It's easy to change your account information online, at any time. Simply sign into your account by clicking "sign in/register" in the upper right hand corner of acehardware.com. If you have forgotten your password, click here.

Privacy Policy
Terms of Use

ACE REWARDS® PROGRAM TERMS AND CONDITIONS

Last updated June 9, 2022

IMPORTANT! These Ace Rewards Program Terms and Conditions ("Program Terms") govern the Ace Rewards Program (the "Program") and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation ("Ace" OR "we" OR "us"). PLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS. If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.

TABLE OF CONTENTS

  1. Privacy and Additional Terms
  2. Modifications and Cancellation
  3. Eligibility
  4. Enrollment
  5. Program Cards
  6. Accruing Points
  7. Earning and Redeeming Rewards
  8. Additional Program Benefits
  9. Ace Rewards Referral Friend Bonus Points Offer
  10. Ace Rewards Premier
  11. Expiration
  12. Additional Exclusions and Limitations
  13. Value and Transfer
  14. Assigned Participating Retailer
  15. Program Accounts; Program Account Termination; Program Cancellation
  16. Errors and Misconduct
  17. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
  18. ARBITRATION AGREEMENT
  19. PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF
  20. Miscellaneous
  21. Customer Service

1. Privacy and Additional Terms

Ace's use of your information is governed by our Privacy Policy, which is incorporated by reference into these Program Terms. In addition, your use of our Online Services as defined in Ace Hardware's Terms of Use, including the www.leadkabob.com website (the "Site") and the Ace Hardware Mobile App (the "App"), in connection with the Program is subject to such Terms of Use, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.

2. Modification and Cancellation

We reserve the right to modify, restrict, or cancel the Program, the Program Benefits (as defined below), or any portion thereof, and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion with or without notice to you; provided that we will provide notice of any modifications to these Program terms by posting the modified version at www.leadkabob.com/rewards-terms (or any other URL Ace may designate from time to time), together with a revised "Last updated" date. In addition, we may elect to send a mail or email communication notifying Program members of the modifications, but we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program, including redeeming or using any Program Benefits, after we post any such changes, you agree to the Program Terms as modified.

3. Eligibility

To be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Except as otherwise provided in these Program Terms, business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.

By enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.

4. Enrollment

There is no charge to enroll and participate in the Program.

You can enroll in the Program by creating an Ace Rewards Program account ("Program Account"): (i) in store, by completing Program enrollment at an Ace Hardware retail location that participates in the Program ("Participating Retailer"); (ii) by completing the Program enrollment process via the App, which is available for download at the Apple? App Store for iOS devices and the Google Play? store for Android? devices; or (iii) by completing the Program enrollment process on the Site at: http://www.leadkabob.com/ace-rewards. Program enrollment in the App or on the Site requires a pre-existing Ace Hardware online account ("Ace Hardware Account"). If you don't have an Ace Hardware Account, you can open one at no charge by completing the Ace Hardware Account enrollment process in the App or on the Site at: http://www.leadkabob.com/user/login?previous=web_page#create-account.

Program enrollment via the Online Services is not available to residents of Puerto Rico, who must enroll at a Participating Retailer. All required information must be provided, including full name, business name (if applicable), valid mailing address, and phone number. Additional required information may be identified during the enrollment process. Each Program member is limited to a single Program Account and Ace may elect to terminate duplicate Program Accounts. Only Program members with a Program Account in good standing can participate in the Program.

For information on Participating Retailers near you, please contact Customer Service.

For information on Participating Retailers near you, please contact Customer Service.

5.Program Cards

Ace may elect to provide you with a Program membership card ("Program Card"), but a Program Card is not necessary to participate in the Program or take advantage of Program Benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time. If you enroll in the App or on the Site, one or more Program Cards may be mailed to the mailing address associated with your Program Account.

You are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact Customer Service.

6. Accruing Points

Members earn Program points ("Points") by making qualifying purchases on the Site, via the App, or at Participating Retailers. Please note that members who are located in or whose Assigned Retailer is located in Puerto Rico will not be able to make purchases via the Site or App. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion and/or any other price adjustment made at time of purchase. Points will not accrue, and previously awarded Points may be deducted, for any returns, credits, refunds, chargebacks, or voided transactions.

For purposes of accruing Points, qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer's non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) online shipping charges; (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) purchases on the on the Personalize It With Ace Powered by Lapine microsite (please visit the Personalize It With Ace Frequently Asked Questions for more information); (xii) in-store purchases at Ace retailers that don't participate in the Program; (xiii) city stickers, trash bags, and other licenses and permits; and (xiv) any purchase required to be excluded by applicable law. Additional exclusions may apply and some Participating Retailers may permit Points to be awarded for the purchase of excluded items. See your Assigned Participating Retailer for details.

Except as Ace may permit on a case-by-case basis in its sole discretion, Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, at the time of purchase you must have and be logged into an Ace Hardware Account linked to your Program Account ("Linked Ace Hardware Account").

In addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below), including the Ace Rewards Referral Friend Bonus Points Offer described below.

In addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below), including the Ace Rewards Referral Friend Bonus Points Offer described below. Points will typically appear in your account within thirty (30) business days of the date of your qualifying purchase for in-store purchases or, for qualifying purchases made online, within thirty (30) days of date of order fulfillment. Points earned in connection with Member Offers will typically appear within the timeframe identified in the applicable Member Offer (as defined below), or if no timeframe is identified, within thirty (30) business days of your redemption of the Member Offer. If you feel Points were not properly credited to your Program Account, you must notify us by contacting Customer Service within thirty (30) days of the date on which such Points should have been awarded per these Program Terms or, if applicable, the terms of the Member Offer. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you and to adjust or void Points at any time, consistent with these Program Terms. Please login to your Linked Ace Hardware Account or contact Customer Service for information on your Point balance.

7. Earning and Redeeming Rewards

You must earn at least 2,500 Points to receive a Program reward ("Reward"). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace's choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.

Rewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. Rewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward, and any permitted copies of a Reward, constitute a single Reward which may be redeemed only once.

Digital Rewards: Program Accounts with more than 2,500 Points on Sunday will have a digital Reward ("Digital Reward") issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to members who are residents of Puerto Rico or whose Assigned Participating Retailer is located in Puerto Rico. Digital Rewards may be redeemed on the Site or in the App; provided, however, that for orders that are paid solely with redeemed Rewards and that contain one or more items that will be shipped to your home or other designated address, you may redeem a maximum of $99.99 in Rewards per order. Digital Rewards may also be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace's Customer Service policies.. Digital Rewards may not be redeemed on Personalize It With Ace Powered by Lapine microsite.

Print Rewards: If a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward ("Print Reward") to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, your Print Rewards will be mailed to your Assigned Participating Retailer (defined below) rather than directly to you if (i) requested by your Assigned Participating Retailer and we have no valid mailing address on file for you, regardless of the amount of the Print Reward; (ii) requested by your Assigned Participating Retailer and the value of the Print Rewards is $24.99 or more; or (iii) the value of the Print Rewards is $100 or more. If your Print Reward is mailed to your Assigned Participating Retailer, your Digital Reward will still be available for redemption (see the paragraph above on Digital Rewards redemption) unless you are a resident of Puerto Rico or your Assigned Participating Retailer is located in Puerto Rico. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers in their sole discretion.

Whether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) services sold by Ace stores, including rentals, in-store services, and extended warranties; (ii) gift cards; (iii) city stickers, trash bags, and other licenses and permits; (iv) lumber and building materials; (v) liquor, tobacco, firearms, and fuel; (vi) payments on account, including house accounts; (vii) previously purchased merchandise; and (viii) taxes. Additional exclusions may apply and some Participating Retailers may permit redemption of Rewards on excluded items. See your Assigned Participating Retailer for details. In addition, Ace may, but is not obligated to, permit online redemption of Rewards on excluded items.

Rewards are valid for a single transaction only. Subject to any limitations set forth in these Program Terms, you may combine more than one Reward towards an eligible purchase. Rewards may be used in conjunction with other offers unless prohibited by the terms of such other offers. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned; provided, that if a Program member redeems a Reward toward an online order of eligible merchandise and the order is cancelled prior to fulfillment, Ace will reissue to the Program member's Program Account Points equivalent to the value such Reward. Rewards can be used until their expiration date, unless sooner redeemed.

8. Additional Program Benefits

Ace, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:

  • Instant savings in-store, on the Site and/or in the App.
    Instant savings are subject to product availability. Not all Participating Retailers offer all instant savings. See each instant savings offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.
  • Free delivery from store with qualifying online purchases of $50 or more.
    Program members are eligible to receive free next day delivery on in-stock orders of merchandise with a subtotal (before Reward redemption and taxes) of $50 or more. Exclusions apply. See the product page on the Site or in the App to determine if a particular product is eligible for free delivery from store. Free delivery is not available in Puerto Rico. Free delivery is for the next business day and excludes same day delivery and ship to home. Not all Participating Retailers offer free delivery and delivery areas and delivery merchandise may be limited. See the Ace Customer Service Policy for Delivery from Store for additional limitations and details.
  • Offers and coupons exclusively for Program members.
    From time to time, Ace may elect to make special offers, coupons, or promotions (collectively, "Member Offers") available to Program members. Member Offers may include, but are not limited to, bonus Point awards and discount coupons. Member Offers are made in Ace's sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Member Offer. Ace may withdraw Member Offers at any time, with or without notice; provided, that Member Offers with a specified expiration date will, in the absence of fraud or other misconduct, remain valid through such expiration date. See each Member Offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.

Proof of Program membership may be required to take advantage of Program Benefits. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION, INCLUDING MAILING ADDRESS, EMAIL ADDRESS, AND BIRTH MONTH, CURRENT AND COMPLETE TO ENSURE YOU RECEIVE PROGRAM BENEFITS.

9. Ace Rewards Referral Friend Bonus Points Offer

For terms applicable to the Ace Rewards Referral Friend Bonus Offer, please visit: http://www.leadkabob.com/customer-service?page=referral-terms

10. Ace Rewards Premier

Ace Rewards Premier Eligibility and Expiration: Program members with a qualifying spend of $750 or more (excluding taxes and applied Rewards and discounts) on the Site, in the App, or at Participating Retailers in a rolling twelve (12) month period while an Ace Rewards Program member are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. In order for purchases to count toward the qualifying spend, Program members must present their Rewards Card or number when making in-store purchases and be logged in to their Linked Ace Hardware Account when making purchases on the Site or in the App. Program members for whom we have a valid mailing address will be informed by mail approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier status. Information regarding eligibility for Ace Rewards Premier status is available by contacting Customer Service. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.

Ace Rewards Premier Benefits: From time to time, Program members with Ace Rewards Premier status and for whom we have a valid mailing address will be mailed special printed offers and coupons (collectively, "Ace Rewards Premier Coupons"). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. From time to time, Program members with Ace Rewards Premier status, who have a Linked Ace Hardware Account and who have downloaded the App will receive special offers and coupons in the App (collectively, "Ace Rewards Premier App Extras"). See the terms of each Ace Rewards Premier App Extra for information on redemption channel. Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons and Ace Rewards Premier App Extras (collectively, "Ace Rewards Premier Offers") which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Offers may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Offer for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates and redemption channels/locations.

11. Expiration

Points: Points: Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.

Rewards: Rewards: Rewards expire on the last day of the fourth month following the month in which they are issued and available for redemption on the Site or via the App. For example, if a Reward is processed and available for redemption in January, the Reward will expire on May 31. You can obtain information regarding Reward expiration dates through your Linked Ace Hardware Account. The expiration date will appear on the Reward and is the same for both Digital Rewards and Print Rewards.

Member Offers: See the terms of each Member Offer for details regarding expiration.

Ace Rewards Premier: Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. See the terms of each Ace Rewards Premier Offer for details regarding expiration.

PROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS, SO KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE PROGRAM BENEFITS.

12. Additional Exclusions and Limitations

Points, Rewards, Member Offers, Ace Rewards Premier Offers and all other Program benefits (collectively, "Program Benefits) are subject to (i) the exclusions, conditions, and limitations specified in these Program Terms, (ii) availability, and (iii) the terms applicable to the particular Program Benefit. See each Program Benefit for any specific terms, limitations, restrictions, and/or exclusions, including redemption channels and expiration dates. Program Benefits are void where prohibited.

Not all Program Benefits may be made available to all Program members. Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult your Assigned Participating Retailer for details. For assistance identifying your Assigned Participating Retailer, please see Section 14.

13. Value and Transfer

Points, Rewards, Member Offers, Ace Rewards Premier Offers, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.

A member's Program membership, Program Account, Program Card, and Program Benefits are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred; provided, that if a Member Offer or Ace Rewards Premier Offer is expressly transferable, members are permitted to transfer such offer in accordance with its terms. In the event of a divorce of a Program member, the named Program member retains all Program Benefits unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Program Benefits remain non-transferable.

14. Assigned Participating Retailer

If you enroll in the Program on the Site or via the App, Ace will assign a Participating Retailer to you based on the mailing address associated with your Program Account ("Assigned Participating Retailer"). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits, store participation in the Program, or other factors. If your Assigned Participating Retailer ceases to participate in the Program, you will be assigned to the nearest Participating Retailer based on zip code unless you shop at another Participating Retailer in the interim. Ace may, but is not obligated to, send you a mail or email communication informing you of a change in your Assigned Participating Retailer. If you would like help identifying your Assigned Participating Retailer, please contact Customer Service. You may also contact Customer Service to request a change in your Assigned Participating Retailer, but any such change will be effective only for future Rewards and other Program Benefits and not Rewards or other Program Benefits that have already been processed.

15. Program Accounts; Program Account Termination; Program Cancellation

You are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting Customer Service. You can also access and update some Program Account information online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.

You may terminate your Program Account at any time by contacting Customer Service. Ace may suspend or terminate your Program Account and your participation in the Program and/or suspend or void any or all Program Benefits at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have provided false information to Ace, its affiliates, or its retailers; (iv) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (v) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.

In the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.

Upon termination of your Program Account for any reason, your membership in the Program terminates and all Program Benefits, including Points, are voided. However, unless your Program Account was terminated due to suspected fraud or other misconduct, Rewards and Member Offers issued prior to the termination of your Program Account will remain valid through the applicable expiration date.

16. Errors and Misconduct

We reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke, or cancel your Ace Rewards Premier status or Program Account at any time with or without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke or cancel your Ace Rewards Premier status or Program Account at any time with or without notice for any other reason we deem appropriate.

17. Disclaimer of Warranties and Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO OR UNAUTHORIZED USE OF YOUR PROGRAM ACCOUNT, PROGRAM CARD, OR PROGRAM BENEFITS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.

18. Arbitration Agreement

YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.

You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Consumer Arbitration Rules or Commercial Arbitration Rules and Mediation Procedures (as applicable), as modified by this Arbitration Agreement and the Prohibition of Class and Representative Actions and Non-Individualized Relief (below). The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: www.adr.org.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

19. Prohibition of Class and Representative Actions and Non-Individualized Relief

You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Program members. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.

20. Miscellaneous

Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.

Taxes: Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.

Waiver: No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.

Severability: The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

Construction: The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars.

Survival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.

21. Customer Service

If you have any questions regarding the Program or your Program Account, please contact Customer Service online at http://www.leadkabob.com/customer-service?page=contact-us or by phone at 1-888-827-4223.

Ace Rewards® Referral Friend Bonus Points Offer

Last updated March 05, 2021

Existing Program members who elect to participate in the Ace Rewards Referral Friend Bonus Points Offer ("Referral Offer") in the App will be assigned a unique invitation code ("Invitation Code") to share with friends and family who are not already Ace Rewards members ("Non-members"). When Program members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Referral Offer is still open and active, the referring member will earn one thousand (1,000) Points ("Referral Bonus Points"), which will appear in the referring member’s Program Account within approximately one (1) business day following the Non-member’s enrollment. Ace Rewards Referral Friend Bonus Offer is valid for a maximum of 10 total friend referrals (a maximum of 10,000 Referral Bonus Points) per Ace Rewards account. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Referral Bonus Points. If a Non-member (i) fails to provide the referring member’s Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Referral Bonus Points. Ace reserves the right to reject any Invitation Code or reject any Ace Rewards enrollment if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged in fraudulent conduct to obtain Referral Bonus Points; or (c) has violated any Referral Offer terms or the Ace Rewards Terms and Conditions ("Program Terms"). The Referral Offer is subject to the Program Terms. Void where prohibited. By participating in the Referral Offer, you agree to the Program Terms, which are expressly incorporated herein. The Program Terms are available for review at: http://www.leadkabob.com/rewards-terms, and are subject to change.

Opening My Account

My Account

Opening My Account

Opening an account on www.leadkabob.com is easy. Simply sign in/register in the upper right hand corner of the site, or when you place an order, you will be prompted to log in with your e-mail address and password. If you do not have a password, you will be prompted to create one.

An account offers you a safe, easy and fast way to order. It also serves as a way to track your order history

Account Benefits

Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...

  • News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
  • Order History. Receive important information regarding your order and the capability to track your order.
  • Faster Checkout. Save your billing and shipping information for a hassle-free checkout!

Please note that your Ace Rewards benefits cannot be applied to purchases, and Ace Rewards points cannot be earned from purchases made on the Personalize It With Ace Powered by Lapine site. Please visit the Personalize It With Ace Frequently Asked Questions for more information

Managing My Account

Managing My Account

It's easy to change your account information online, at any time. Simply sign into your account by clicking "sign in/register" in the upper right hand corner of acehardware.com. If you have forgotten your password, click here.

Ace Rewards

Privacy Policy
Terms of Use

ACE REWARDS® PROGRAM TERMS AND CONDITIONS

Last updated June 9, 2022

IMPORTANT! These Ace Rewards Program Terms and Conditions ("Program Terms") govern the Ace Rewards Program (the "Program") and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation ("Ace" OR "we" OR "us"). PLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS. If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.

TABLE OF CONTENTS

  1. Privacy and Additional Terms
  2. Modifications and Cancellation
  3. Eligibility
  4. Enrollment
  5. Program Cards
  6. Accruing Points
  7. Earning and Redeeming Rewards
  8. Additional Program Benefits
  9. Ace Rewards Referral Friend Bonus Points Offer
  10. Ace Rewards Premier
  11. Expiration
  12. Additional Exclusions and Limitations
  13. Value and Transfer
  14. Assigned Participating Retailer
  15. Program Accounts; Program Account Termination; Program Cancellation
  16. Errors and Misconduct
  17. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
  18. ARBITRATION AGREEMENT
  19. PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF
  20. Miscellaneous
  21. Customer Service

1. Privacy and Additional Terms

Ace's use of your information is governed by our Privacy Policy, which is incorporated by reference into these Program Terms. In addition, your use of our Online Services as defined in Ace Hardware's Terms of Use, including the www.leadkabob.com website (the "Site") and the Ace Hardware Mobile App (the "App"), in connection with the Program is subject to such Terms of Use, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.

2. Modification and Cancellation

We reserve the right to modify, restrict, or cancel the Program, the Program Benefits (as defined below), or any portion thereof, and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion with or without notice to you; provided that we will provide notice of any modifications to these Program terms by posting the modified version at www.leadkabob.com/rewards-terms (or any other URL Ace may designate from time to time), together with a revised "Last updated" date. In addition, we may elect to send a mail or email communication notifying Program members of the modifications, but we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program, including redeeming or using any Program Benefits, after we post any such changes, you agree to the Program Terms as modified.

3. Eligibility

To be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Except as otherwise provided in these Program Terms, business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.

By enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.

4. Enrollment

There is no charge to enroll and participate in the Program.

You can enroll in the Program by creating an Ace Rewards Program account ("Program Account"): (i) in store, by completing Program enrollment at an Ace Hardware retail location that participates in the Program ("Participating Retailer"); (ii) by completing the Program enrollment process via the App, which is available for download at the Apple? App Store for iOS devices and the Google Play? store for Android? devices; or (iii) by completing the Program enrollment process on the Site at: http://www.leadkabob.com/ace-rewards. Program enrollment in the App or on the Site requires a pre-existing Ace Hardware online account ("Ace Hardware Account"). If you don't have an Ace Hardware Account, you can open one at no charge by completing the Ace Hardware Account enrollment process in the App or on the Site at: http://www.leadkabob.com/user/login?previous=web_page#create-account.

Program enrollment via the Online Services is not available to residents of Puerto Rico, who must enroll at a Participating Retailer. All required information must be provided, including full name, business name (if applicable), valid mailing address, and phone number. Additional required information may be identified during the enrollment process. Each Program member is limited to a single Program Account and Ace may elect to terminate duplicate Program Accounts. Only Program members with a Program Account in good standing can participate in the Program.

For information on Participating Retailers near you, please contact Customer Service.

For information on Participating Retailers near you, please contact Customer Service.

5.Program Cards

Ace may elect to provide you with a Program membership card ("Program Card"), but a Program Card is not necessary to participate in the Program or take advantage of Program Benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time. If you enroll in the App or on the Site, one or more Program Cards may be mailed to the mailing address associated with your Program Account.

You are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact Customer Service.

6. Accruing Points

Members earn Program points ("Points") by making qualifying purchases on the Site, via the App, or at Participating Retailers. Please note that members who are located in or whose Assigned Retailer is located in Puerto Rico will not be able to make purchases via the Site or App. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion and/or any other price adjustment made at time of purchase. Points will not accrue, and previously awarded Points may be deducted, for any returns, credits, refunds, chargebacks, or voided transactions.

For purposes of accruing Points, qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer's non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) online shipping charges; (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) purchases on the on the Personalize It With Ace Powered by Lapine microsite (please visit the Personalize It With Ace Frequently Asked Questions for more information); (xii) in-store purchases at Ace retailers that don't participate in the Program; (xiii) city stickers, trash bags, and other licenses and permits; and (xiv) any purchase required to be excluded by applicable law. Additional exclusions may apply and some Participating Retailers may permit Points to be awarded for the purchase of excluded items. See your Assigned Participating Retailer for details.

Except as Ace may permit on a case-by-case basis in its sole discretion, Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, at the time of purchase you must have and be logged into an Ace Hardware Account linked to your Program Account ("Linked Ace Hardware Account").

In addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below), including the Ace Rewards Referral Friend Bonus Points Offer described below.

In addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below), including the Ace Rewards Referral Friend Bonus Points Offer described below. Points will typically appear in your account within thirty (30) business days of the date of your qualifying purchase for in-store purchases or, for qualifying purchases made online, within thirty (30) days of date of order fulfillment. Points earned in connection with Member Offers will typically appear within the timeframe identified in the applicable Member Offer (as defined below), or if no timeframe is identified, within thirty (30) business days of your redemption of the Member Offer. If you feel Points were not properly credited to your Program Account, you must notify us by contacting Customer Service within thirty (30) days of the date on which such Points should have been awarded per these Program Terms or, if applicable, the terms of the Member Offer. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you and to adjust or void Points at any time, consistent with these Program Terms. Please login to your Linked Ace Hardware Account or contact Customer Service for information on your Point balance.

7. Earning and Redeeming Rewards

You must earn at least 2,500 Points to receive a Program reward ("Reward"). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace's choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.

Rewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. Rewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward, and any permitted copies of a Reward, constitute a single Reward which may be redeemed only once.

Digital Rewards: Program Accounts with more than 2,500 Points on Sunday will have a digital Reward ("Digital Reward") issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to members who are residents of Puerto Rico or whose Assigned Participating Retailer is located in Puerto Rico. Digital Rewards may be redeemed on the Site or in the App; provided, however, that for orders that are paid solely with redeemed Rewards and that contain one or more items that will be shipped to your home or other designated address, you may redeem a maximum of $99.99 in Rewards per order. Digital Rewards may also be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace's Customer Service policies.. Digital Rewards may not be redeemed on Personalize It With Ace Powered by Lapine microsite.

Print Rewards: If a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward ("Print Reward") to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, your Print Rewards will be mailed to your Assigned Participating Retailer (defined below) rather than directly to you if (i) requested by your Assigned Participating Retailer and we have no valid mailing address on file for you, regardless of the amount of the Print Reward; (ii) requested by your Assigned Participating Retailer and the value of the Print Rewards is $24.99 or more; or (iii) the value of the Print Rewards is $100 or more. If your Print Reward is mailed to your Assigned Participating Retailer, your Digital Reward will still be available for redemption (see the paragraph above on Digital Rewards redemption) unless you are a resident of Puerto Rico or your Assigned Participating Retailer is located in Puerto Rico. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers in their sole discretion.

Whether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) services sold by Ace stores, including rentals, in-store services, and extended warranties; (ii) gift cards; (iii) city stickers, trash bags, and other licenses and permits; (iv) lumber and building materials; (v) liquor, tobacco, firearms, and fuel; (vi) payments on account, including house accounts; (vii) previously purchased merchandise; and (viii) taxes. Additional exclusions may apply and some Participating Retailers may permit redemption of Rewards on excluded items. See your Assigned Participating Retailer for details. In addition, Ace may, but is not obligated to, permit online redemption of Rewards on excluded items.

Rewards are valid for a single transaction only. Subject to any limitations set forth in these Program Terms, you may combine more than one Reward towards an eligible purchase. Rewards may be used in conjunction with other offers unless prohibited by the terms of such other offers. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned; provided, that if a Program member redeems a Reward toward an online order of eligible merchandise and the order is cancelled prior to fulfillment, Ace will reissue to the Program member's Program Account Points equivalent to the value such Reward. Rewards can be used until their expiration date, unless sooner redeemed.

8. Additional Program Benefits

Ace, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:

  • Instant savings in-store, on the Site and/or in the App.
    Instant savings are subject to product availability. Not all Participating Retailers offer all instant savings. See each instant savings offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.
  • Free delivery from store with qualifying online purchases of $50 or more.
    Program members are eligible to receive free next day delivery on in-stock orders of merchandise with a subtotal (before Reward redemption and taxes) of $50 or more. Exclusions apply. See the product page on the Site or in the App to determine if a particular product is eligible for free delivery from store. Free delivery is not available in Puerto Rico. Free delivery is for the next business day and excludes same day delivery and ship to home. Not all Participating Retailers offer free delivery and delivery areas and delivery merchandise may be limited. See the Ace Customer Service Policy for Delivery from Store for additional limitations and details.
  • Offers and coupons exclusively for Program members.
    From time to time, Ace may elect to make special offers, coupons, or promotions (collectively, "Member Offers") available to Program members. Member Offers may include, but are not limited to, bonus Point awards and discount coupons. Member Offers are made in Ace's sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Member Offer. Ace may withdraw Member Offers at any time, with or without notice; provided, that Member Offers with a specified expiration date will, in the absence of fraud or other misconduct, remain valid through such expiration date. See each Member Offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.

Proof of Program membership may be required to take advantage of Program Benefits. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION, INCLUDING MAILING ADDRESS, EMAIL ADDRESS, AND BIRTH MONTH, CURRENT AND COMPLETE TO ENSURE YOU RECEIVE PROGRAM BENEFITS.

9. Ace Rewards Referral Friend Bonus Points Offer

For terms applicable to the Ace Rewards Referral Friend Bonus Offer, please visit: http://www.leadkabob.com/customer-service?page=referral-terms

10. Ace Rewards Premier

Ace Rewards Premier Eligibility and Expiration: Program members with a qualifying spend of $750 or more (excluding taxes and applied Rewards and discounts) on the Site, in the App, or at Participating Retailers in a rolling twelve (12) month period while an Ace Rewards Program member are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. In order for purchases to count toward the qualifying spend, Program members must present their Rewards Card or number when making in-store purchases and be logged in to their Linked Ace Hardware Account when making purchases on the Site or in the App. Program members for whom we have a valid mailing address will be informed by mail approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier status. Information regarding eligibility for Ace Rewards Premier status is available by contacting Customer Service. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.

Ace Rewards Premier Benefits: From time to time, Program members with Ace Rewards Premier status and for whom we have a valid mailing address will be mailed special printed offers and coupons (collectively, "Ace Rewards Premier Coupons"). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. From time to time, Program members with Ace Rewards Premier status, who have a Linked Ace Hardware Account and who have downloaded the App will receive special offers and coupons in the App (collectively, "Ace Rewards Premier App Extras"). See the terms of each Ace Rewards Premier App Extra for information on redemption channel. Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons and Ace Rewards Premier App Extras (collectively, "Ace Rewards Premier Offers") which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Offers may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Offer for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates and redemption channels/locations.

11. Expiration

Points: Points: Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.

Rewards: Rewards: Rewards expire on the last day of the fourth month following the month in which they are issued and available for redemption on the Site or via the App. For example, if a Reward is processed and available for redemption in January, the Reward will expire on May 31. You can obtain information regarding Reward expiration dates through your Linked Ace Hardware Account. The expiration date will appear on the Reward and is the same for both Digital Rewards and Print Rewards.

Member Offers: See the terms of each Member Offer for details regarding expiration.

Ace Rewards Premier: Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. See the terms of each Ace Rewards Premier Offer for details regarding expiration.

PROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS, SO KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE PROGRAM BENEFITS.

12. Additional Exclusions and Limitations

Points, Rewards, Member Offers, Ace Rewards Premier Offers and all other Program benefits (collectively, "Program Benefits) are subject to (i) the exclusions, conditions, and limitations specified in these Program Terms, (ii) availability, and (iii) the terms applicable to the particular Program Benefit. See each Program Benefit for any specific terms, limitations, restrictions, and/or exclusions, including redemption channels and expiration dates. Program Benefits are void where prohibited.

Not all Program Benefits may be made available to all Program members. Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult your Assigned Participating Retailer for details. For assistance identifying your Assigned Participating Retailer, please see Section 14.

13. Value and Transfer

Points, Rewards, Member Offers, Ace Rewards Premier Offers, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.

A member's Program membership, Program Account, Program Card, and Program Benefits are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred; provided, that if a Member Offer or Ace Rewards Premier Offer is expressly transferable, members are permitted to transfer such offer in accordance with its terms. In the event of a divorce of a Program member, the named Program member retains all Program Benefits unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Program Benefits remain non-transferable.

14. Assigned Participating Retailer

If you enroll in the Program on the Site or via the App, Ace will assign a Participating Retailer to you based on the mailing address associated with your Program Account ("Assigned Participating Retailer"). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits, store participation in the Program, or other factors. If your Assigned Participating Retailer ceases to participate in the Program, you will be assigned to the nearest Participating Retailer based on zip code unless you shop at another Participating Retailer in the interim. Ace may, but is not obligated to, send you a mail or email communication informing you of a change in your Assigned Participating Retailer. If you would like help identifying your Assigned Participating Retailer, please contact Customer Service. You may also contact Customer Service to request a change in your Assigned Participating Retailer, but any such change will be effective only for future Rewards and other Program Benefits and not Rewards or other Program Benefits that have already been processed.

15. Program Accounts; Program Account Termination; Program Cancellation

You are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting Customer Service. You can also access and update some Program Account information online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.

You may terminate your Program Account at any time by contacting Customer Service. Ace may suspend or terminate your Program Account and your participation in the Program and/or suspend or void any or all Program Benefits at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have provided false information to Ace, its affiliates, or its retailers; (iv) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (v) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.

In the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.

Upon termination of your Program Account for any reason, your membership in the Program terminates and all Program Benefits, including Points, are voided. However, unless your Program Account was terminated due to suspected fraud or other misconduct, Rewards and Member Offers issued prior to the termination of your Program Account will remain valid through the applicable expiration date.

16. Errors and Misconduct

We reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke, or cancel your Ace Rewards Premier status or Program Account at any time with or without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke or cancel your Ace Rewards Premier status or Program Account at any time with or without notice for any other reason we deem appropriate.

17. Disclaimer of Warranties and Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO OR UNAUTHORIZED USE OF YOUR PROGRAM ACCOUNT, PROGRAM CARD, OR PROGRAM BENEFITS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.

18. Arbitration Agreement

YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.

You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Consumer Arbitration Rules or Commercial Arbitration Rules and Mediation Procedures (as applicable), as modified by this Arbitration Agreement and the Prohibition of Class and Representative Actions and Non-Individualized Relief (below). The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: www.adr.org.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

19. Prohibition of Class and Representative Actions and Non-Individualized Relief

You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Program members. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.

20. Miscellaneous

Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.

Taxes: Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.

Waiver: No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.

Severability: The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

Construction: The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars.

Survival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.

21. Customer Service

If you have any questions regarding the Program or your Program Account, please contact Customer Service online at http://www.leadkabob.com/customer-service?page=contact-us or by phone at 1-888-827-4223.

Referral Terms

Ace Rewards® Referral Friend Bonus Points Offer

Last updated March 05, 2021

Existing Program members who elect to participate in the Ace Rewards Referral Friend Bonus Points Offer ("Referral Offer") in the App will be assigned a unique invitation code ("Invitation Code") to share with friends and family who are not already Ace Rewards members ("Non-members"). When Program members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Referral Offer is still open and active, the referring member will earn one thousand (1,000) Points ("Referral Bonus Points"), which will appear in the referring member’s Program Account within approximately one (1) business day following the Non-member’s enrollment. Ace Rewards Referral Friend Bonus Offer is valid for a maximum of 10 total friend referrals (a maximum of 10,000 Referral Bonus Points) per Ace Rewards account. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Referral Bonus Points. If a Non-member (i) fails to provide the referring member’s Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Referral Bonus Points. Ace reserves the right to reject any Invitation Code or reject any Ace Rewards enrollment if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged in fraudulent conduct to obtain Referral Bonus Points; or (c) has violated any Referral Offer terms or the Ace Rewards Terms and Conditions ("Program Terms"). The Referral Offer is subject to the Program Terms. Void where prohibited. By participating in the Referral Offer, you agree to the Program Terms, which are expressly incorporated herein. The Program Terms are available for review at: http://www.leadkabob.com/rewards-terms, and are subject to change.

Order Information

Order Information

Track Your Order

Click here to track your order > Track Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your order history page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status:

The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails keeping you up-to-date about the status of your order.
  • Visit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.

* Please note: Order information may not appear in your order history on acehardware.com for up to 1 hour.

If you still have questions about your order, please contact Customer Care at carecenter@acehardware.com.

For order tracking information regarding personalized products, please visit the Frequently Asked Questions on the Personalize It With Ace Powered by Lapine microsite.

Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to the address provided.

If your order is cancelled, you will receive an e-mail notifying you of the cancellation. You will not be billed for any cancelled items.

There may be times when you wish to cancel the order you have placed (after you have clicked "Place Order", your order begins to process).

If you wish to cancel your order, you can do so from either your "Order History" page, under My Account (if you are logged into the acehardware.com website), or through the Track Your Order page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our Return Instructions and returning to your local store. You can find your local store on the Store Locator

For cancellation information regarding personalized products, please visit the Frequently Asked Questions on the Personalize It With Ace Powered by Lapine microsite.

Damaged Orders

When you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.

For more information regarding Ship to Home, click here.

For more information regarding Delivery from Store, click here.

For more information regarding Store Pickup, click here.

In the event your personalized product arrives damaged, please visit the Frequently Asked Questions on the Personalize It With Ace Powered by Lapine microsite.

Assembly Information

Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart.

Here’s how Assembly works:

  • Shop your local store on acehardware.com.
  • Acehardware.com customers can select assembly on the product page or in cart if the item is eligible.
  • Assembly is not eligible on Ship to Home orders.
  • Assembly is not available for same day or next day delivery.
  • You will be notified via email that your assembly order is ready for pickup or ready for delivery.
  • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.
  • Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.
  • A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.

Emails About My Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Order Received Email: This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
  • Order is Ready Email: This e-mail confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The "ready" time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.
  • Order has Shipped Email: This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.
  • Order Update Email: On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.
  • Order Cancellation Email: On occasion, you may receive this e-mail for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.
  • Return Summary Email: You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.

Haul Away

Haul Away is Ace’s service for removing grills for acehardware.com customers and it’s available at participating stores.

This is how Haul Away works:

  • Shop your local store on acehardware.com.
  • Select a grill from a store where Delivery from Store is available.
    • If Haul Away is available, you will see it as an option on the product description page.
    • Check the box for Haul Away and select Delivery from Store as the fulfillment method.
  • Haul Away may not be offered at every store that offers grill delivery.

Haul Away item qualifications:

  • Grills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.
  • Before your scheduled Haul Away time, please be sure the following is prepared.
  • Remove Fuel Sources.
    • Disconnect from your natural gas line and/or remove the propane tank.
      • If your Haul Away Grill is a charcoal or pellet grill, please remove fuel waste.
      • We cannot Haul Away your old propane tank.
      • We must be able to remove your products without disassembling them or taking them apart.
    • Prepare the grill items to be hauled way for pickup at the first threshold (front door/garage etc.).
  • If your local store cannot fulfill your Haul Away request, you will receive a refund of the Haul Away fee.
  • Please note that once we haul away your products, they can’t be returned.

Track Your Order

Track Your Order

Click here to track your order > Track Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your Order History page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status:

The status of your order is easy to find.

  • Check your email. You were required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order.
  • Visit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.

* Please note: Order information may not appear in your Order History on acehardware.com for up to 1 hour.

If you still have questions about your order, please contact Customer Care at carecenter@acehardware.com.

For order tracking information regarding personalized products, please visit the Frequently Asked Questions on the Personalize It With Ace Powered by Lapine microsite.

Cancellations

Cancellations

Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to the address provided.

If your order is canceled, you will receive an email notifying you of the cancellation. You will not be billed for any canceled items.

There may be times when you wish to cancel the order you have placed (after you have clicked "Place Order", your order begins to process).

If you wish to cancel your order, you can do so from either your "Order History" page, under My Account (if you are logged into the acehardware.com website), or through the Track Your Order page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our Return Instructions and returning to your local store. You can find your local store on the Store Locator.

For cancellation information regarding personalized products, please visit the Frequently Asked Questions on the Personalize It With Ace Powered by Lapine microsite.

Damaged Orders

Damaged Orders

When you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery, or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.

For more information regarding Ship to Home, click here.

For more information regarding Delivery from Store, click here.

For more information regarding Store Pickup, click here.

In the event your personalized product arrives damaged, please visit the Frequently Asked Questions on the Personalize It With Ace Powered by Lapine microsite.

Assembly Information

Assembly Information

Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart.

Here’s how Assembly works:

  • Shop your local store on acehardware.com.
  • Acehardware.com customers can select assembly on the product page or in cart if the item is eligible.
  • Assembly is not eligible on Ship to Home orders.
  • Assembly is not available for same day or next day delivery.
  • You will be notified via email that your assembly order is ready for pickup or ready for delivery.
  • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.
  • Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.
  • A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.

Emails About Your Order

Emails About My Order

After you place your order, you will receive emails about your order. Below are examples of emails you might receive:

  • Order Received Email: This email confirms that we have received your order. It includes your order number. Keep this email for your records.
  • Order is Ready Email: This email confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple emails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The "ready" time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.
  • Order has Shipped Email: This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.
  • Order Update Email: On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.
  • Order Cancellation Email: On occasion, you may receive this email for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.
  • Return Summary Email: You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.

Haul Away

Haul Away

Haul Away is Ace’s service for removing grills for acehardware.com customers and it’s available at participating stores.

This is how Haul Away works:

  • Shop your local store on acehardware.com.
  • Select a grill from a store where Delivery from Store is available.
    • If Haul Away is available, you will see it as an option on the product description page.
    • Check the box for Haul Away and select Delivery from Store as the fulfillment method.
  • Haul Away may not be offered at every store that offers grill delivery.

Haul Away item qualifications:

  • Grills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.
  • Before your scheduled Haul Away time, please be sure the following is prepared.
  • Remove Fuel Sources.
    • Disconnect from your natural gas line and/or remove the propane tank.
      • If your Haul Away Grill is a charcoal or pellet grill, please remove fuel waste.
      • We cannot Haul Away your old propane tank.
      • We must be able to remove your products without disassembling them or taking them apart.
    • Prepare the grill items to be hauled way for pickup at the first threshold (front door/garage etc.).
  • If your local store cannot fulfill your Haul Away request, you will receive a refund of the Haul Away fee.
  • Please note that once we haul away your products, they can’t be returned.

Easy Returns

Easy Returns

30 Day Return Policy

Where to Return:

We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223.

Funds Returned:

If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.

It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.

Buy One Get Another (BOGA) Returns:

Please note that all BOGA merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns:

  • If your transaction receipt does not identify a return value for each BOGA item, you must return all items you purchased or otherwise received in connection with a BOGA offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA items will not be refunded.
  • If your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return.
  • How to Return:

    You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.

    Return Exceptions:

    30 Day Return Policy does not include Gift Cards or Fuel-Powered Equipment. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.

    • Gift Cards cannot be returned for any reason.
    • Fuel-Powered Equipment (such as grills, tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other fuel powered equipment) may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging. Fuel-Powered Equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer's policies. Authorized service center information can be found in the owner's manual or contact Customer Service at 1-866-290-5334 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer's specified warranty is not voided.
    • Clearance items are final sale.
    • Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store.
    • We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.

    If you wish to return a Delivered, Assembled and/or Customized Item:

    • Tinted liquid interior or exterior paint is a Customized Item.
    • Tinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors.
    • Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized.
    • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.
    • If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
    • If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.

    If you wish to return a STIHL product: STIHL products MUST be returned to the original store purchased/picked up from. Stores that do not carry STIHL branded products will not be able to accept returns on these items.

    If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact us at 877-397-5144 or contactus@hanoverproducts.com.

    For questions regarding returns of personalized products purchased on the Personalize It With Ace Powered by Lapine microsite, please refer to the Frequently Asked Questions. Do not return these items to a store.

    Return Instructions

    Where to Return:

    We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223

    How to Return:

    You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days from your original purchase date, please contact the manufacturer directly.

    Return Credit

    Funds Returned:

    If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.

    30 Day Return Policy

    30 Day Return Policy

    Where to Return:

    We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223.

    Funds Returned:

    If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.

    It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.

    Buy One Get Another (BOGA) Returns:

    Please note that all BOGA merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns:

  • If your transaction receipt does not identify a return value for each BOGA item, you must return all items you purchased or otherwise received in connection with a BOGA offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA items will not be refunded.
  • If your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return.
  • How to Return:

    You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.

    Return Exceptions:

    30 Day Return Policy does not include Gift Cards or Fuel-Powered Equipment. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.

    • Gift Cards cannot be returned for any reason.
    • Fuel-Powered Equipment (such as grills, tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other gas powered equipment) may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging. Fuel-Powered Equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer's policies. Authorized service center information can be found in the owner's manual or contact Customer Service at 1-866-290-5334 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer's specified warranty is not voided.
    • Clearance items are final sale.
    • Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store.
    • We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.

    If you wish to return a Delivered, Assembled and/or Customized Item:

    • Tinted liquid interior or exterior paint is a Customized Item.
    • Tinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors.
    • Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized.
    • Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.
    • If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
    • If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.

    If you wish to return a STIHL product: STIHL products MUST be returned to the original store purchased/picked up from. Stores that do not carry STIHL branded products will not be able to accept returns on these items.

    If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact us at 877-397-5144 or contactus@hanoverproducts.com.

    For questions regarding returns of personalized products purchased on the Personalize It With Ace Powered by Lapine microsite, please refer to the Frequently Asked Questions. Do not return these items to a store.

    Return Instructions

    Return Instructions

    Where to Return:

    We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223.

    How to Return:

    You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.

    Return Credit

    Return Credit

    Funds Returned:

    If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.

    It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.

    Payments & Pricing

    Payments & Pricing

    Discounts & Codes

    Steps for redeeming a Promotion or Coupon Code:

    • Within the cart, enter the code exactly as it appears, in the box titled "Promotion or Coupon Code" at the bottom left of the screen.
    • Codes are case sensitive.
    • Click "Apply."

    If your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted.

    Payment Options

    Credit/Debit cards accepted:

    • Visa
    • MasterCard
    • American Express
    • Discover Card

    Other forms of payment:

    • Paypal
    • Pay In 4 with Paypal
    • PayPal Pay Monthly
    • Ace Gift Card

    We do not accept:

    • CODs
    • Layaway plan

    * Important information about payment:

    All payment forms are charged at time of order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. If the original form of payment is not available, we will credit via gift card.

    Sales Tax

    Acehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions.

    Redeeming Rewards

    To redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account. If you are not already an Ace Rewards member, you can join after you create your acehardware.com account here.

    You will earn 10 points for every $1 spent on acehardware.com or at a participating Ace Hardware location. At the end of any calendar month, you will earn a $5 reward for every 2,500 points you have in your account. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.com and will have a hard copy mailed to the address associated with your account.

    Ace Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable rewards.

    Reward valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise. Transaction must be greater than or equal to Reward value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. Reward may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned.

    * Additional exclusions may apply.

    Exclusions

    Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned. Printed coupons are void if photocopied or duplicated.

    Gift Cards: Gift cards purchases are not eligible for promotions or other coupon offers.

    Excluded Merchandise: Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded from promotions, discounts or coupons. This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center.

    Excluded Categories:

    • Air Compressors
    • Angle Grinders
    • Attic Ladder
    • Belt Sanders
    • Bench and Stationary Saws
    • Bench Grinders
    • Circular Saws
    • Combo Power Tool Sets
    • Corded Drills
    • Cordless Drills
    • Cordless Tool Battery Packs
    • Electric Hammers
    • Garage Door Openers
    • Garbage Disposals
    • Gas Tubing
    • Impact Drivers
    • Impact Wrenches
    • Jackets
    • Jig Saws
    • Ladder Accessories
    • Lawn and Leaf Bags
    • Metal Detectors
    • Miter Saws
    • Nailers & Staplers
    • Orbital Sanders
    • Oscillating Tools
    • Planers and Joiners
    • Power Nailers
    • Power Shears
    • Push Mowers
    • Reciprocating Saws
    • Riding Mowers
    • Rotary Tools
    • Routers
    • Seating
    • Skylights
    • Snow Blowers
    • Storage Bags
    • Table Saws
    • Tables and Desks
    • Tool Battery Chargers
    • Tool Boxes
    • Wood and Pellet Stoves
    • Wood Chippers
    • Wood Pellets
    • Wood Splitters
    • Work Lights

    Excluded Brands:

    • AMMEX
    • Benjamin Moore
    • Big Green Egg
    • Blackstone
    • Blue Buffalo
    • Broil King
    • Custom LeatherCraft
    • Dyson
    • EGO
    • ENO?
    • Forney
    • GrillGrate?
    • Hanover
    • InSinkErator
    • Kamado Joe?
    • Kick Ash Basket
    • Leatherman
    • Magnolia Home by Joanna Gaines
    • MOD Furniture
    • Nest
    • Pit Barrel Cooker Co.
    • PK Grills
    • Ring
    • STIHL?
    • TORO?
    • Traeger?
    • Weber
    • YETI?
    • Zoeller


    For questions regarding payments or pricing of personalized products, please visit the Frequently Asked Questions on the Personalize It With Ace Powered by Lapine microsite.

    Discounts & Codes

    Discounts & Codes

    Steps for redeeming a Promotion or Coupon Code:

    • Within the cart, enter the code exactly as it appears, in the box titled "Promotion or Coupon Code" at the bottom left of the screen.
    • Codes are case sensitive.
    • Click "Apply."

    If your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted.

    Payment Options

    Payment Options

    Credit/Debit cards accepted:

    • Visa
    • MasterCard
    • American Express
    • Discover Card

    Other forms of payment:

    • Paypal
    • Pay In 4 with Paypal
    • Paypal Pay Monthly
    • Ace Gift Card

    We do not accept:

    • CODs
    • Layaway plan

    * Important information about payment:

    All payment forms are charged at time of order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. If the original form of payment is not available, we will credit via gift card.

    Sales Tax

    Sales Tax

    Acehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions.